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It turns out I was correct about their computer. It pretty much was the hard drive that was in need of replacement. That hard drive they had had been dying for years. The new hard drive came in the post on Friday. I transferred all the screws from the old drive that latch onto the brackets in the case into the new drive. I slapped it in.. plugged all the cords and powered on the computer. The computer detected the drive right away and I was able to format it and get it started installing the operating system.
So yeah their computer is now fully functional again after me having spent hours reinstalling everything from scratch. Plus they have an extra 20GB to boot. The old drive was 60GB and the new drive is 80GB. We have no use for that other drive anymore though since it's not even accepting power anymore.
It should be almost like nothing happened when they sit down at the computer although they do know about the old hard drive dying since I had to tell them so they could authorize me ordering a new one.
So yeah their computer is now fully functional again after me having spent hours reinstalling everything from scratch. Plus they have an extra 20GB to boot. The old drive was 60GB and the new drive is 80GB. We have no use for that other drive anymore though since it's not even accepting power anymore.
It should be almost like nothing happened when they sit down at the computer although they do know about the old hard drive dying since I had to tell them so they could authorize me ordering a new one.
